Q1: What makes shoes different from other brands?
A1: shoes are handcrafted by artisans using traditional shoemaking methods combined with modern designs. Each pair is made from high-quality, ethically sourced materials, ensuring both luxury and sustainability.
Q2: How do I know my shoe size for shoes?
A2: We provide a detailed sizing guide on our website. If you're unsure about your size, we recommend measuring your foot and comparing it to our chart for the best fit. Our customer service team is also available to assist you with sizing questions.
Q3: Can I order custom-made shoes from ?
A3: Yes, we offer a bespoke service for those interested in custom-made shoes. Please contact our customer service for more information on the process, pricing, and timeline.
Q4: How should I care for my shoes?
A4: To maintain the quality of your shoes, we recommend using a soft brush to remove any dirt and applying a quality leather conditioner regularly. Avoid getting them wet, but if they do become damp, let them dry naturally away from direct heat.
Q5: What is your return policy?
A5: We accept returns within 30 days of purchase, provided the shoes are unworn, in their original condition, and with all packaging. Custom and bespoke orders are non-returnable. Please refer to our return policy on our website for more details.
Q6: Do you ship internationally?
A6: Yes, we ship worldwide. Shipping costs and times will vary depending on the destination. Please check our shipping information for specific details.
Q7: How can I track my order?
A7: Once your order is shipped, we will send you a tracking number via email. You can use this number to track your order on the courier's website.
Q8: Are Sole environmentally friendly?
A8: We are committed to sustainability. Our shoes are made from responsibly sourced materials, and we continuously work on reducing our environmental footprint throughout our production process.
